Welcome to Visuzzen Technologies Pvt Ltd. We are committed to ensuring your satisfaction with our products and services. This policy outlines the terms and conditions regarding cancellations and refunds.
Order Cancellation:
Customers can cancel their orders within 24 hours of purchase without incurring any cancellation fees. After this period, cancellation requests may be subject to review, and fees may apply.
Refund Eligibility:
Customers are eligible for a refund under the following circumstances:
- Product defects or malfunctions.
- Shipping errors on our part.
- Any other valid reason assessed by our customer support team.
Refund Process:
To request a refund, please contact our Contact Us or sales@visuzzen.com within 7 days of receiving your order. Provide order details and a brief explanation of the reason for the refund request.
Refund Timeline:
Refunds are typically processed within 5-7 business days after the approval of the refund request. The refunded amount will be credited to the original payment method.
Refund Methods:
Refunds will be issued in the same method as the original payment. If the original payment method is no longer valid, the refund is made as per the customer needs.
Cancellation Fees:
Cancellation fees may apply after the initial 24-hour cancellation window. Fees are determined based on the specific circumstances of the cancellation.
Exceptions to Refund Policy:
Exceptions to our standard refund policy may be made for cases involving product defects, shipping errors, or other unique situations. Contact sales@visuzzen.com for further assistance.
Customer Responsibilities:
Customers are responsible for returning the product in its original condition, including all accessories and packaging, to facilitate the refund process.
Contact Information:
For any inquiries or to initiate a refund request, please contact through our Contact Us page. You can also reach us via email at sales@visuzzen.com or by phone at [8904452929 / 9008484908].
Policy Updates:
This policy may be subject to updates. Please check this page periodically for any changes.
Legal Compliance:
Our cancellation and refund policy comply with all relevant consumer protection laws and regulations.